Contact Us

We’re gradually resuming adapted in-branch services with relevant health and safety measures in place. Please check our reopening plan for available library services and updates.

Here are some answers to frequently asked questions we’ve received.

• Library branches that are open have regular operational hours but there is no Sunday Service.
• You can pick up your holds without an appointment.
• You can return your library materials at most branch drop boxes.
• When items are returned, they are first quarantined and then checked back into our system. So items will remain on your account for at least 6-8 days before we are able to process your return.
• No fines will be charged until library branches are fully open.

Contacting the library

If you don't see the answer to your question in our reopening plan, use the form below or call us to contact our Answerline team.