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Feedback, Help and Customer Service

Service Update

All library branches are closed to support efforts to curb the spread of the COVID-19 virus.

  • Please keep your books and other checked-out items.
  • No overdue fines will be charged during the closure.
  • Holds will be kept for you until branches reopen.

More information about library services during the closure

Contacting the library

Please check our FAQ, which answers many questions you may have. If you don't see the answer to your question, use the form below to contact our Answerline team.


Help with the library website

OverDrive eBooks help

Available services

Online resources are available 24/7 for anyone with a library card.

Hours of Service
Days Hours
Monday - Friday 9 a.m. - 8:30 p.m.
Saturday 9 a.m. - 5 p.m.


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If you would like a response to your feedback, please provide your contact information. For expected response times, see our Customer Feedback Standards & Practices.

Email Address

Personal information on this form is collected under the authority of the Public Libraries Act, sections 20(a) and (d) and will be used to administer the Library's Book a Librarian Service. Questions about the management of your personal information should be directed to the City Librarian's Office, Toronto Public Library, 789 Yonge Street, Toronto, ON M4W 2G8, (416) 393-7032