Contact Us

Feedback, Help and Customer Service


Get quick reference help by phone, chat and email.

Hours of Service
Days Hours
Monday - Friday 9 a.m. - 8:00 p.m.
Saturday 9 a.m. - 4:30 p.m.
Sunday - Telephone only 1:30 p.m. - 4:30 p.m.
Holidays Closed


Answerline: 416-397-5981
If you are a TTY user, you can also call us using TTY Relay Service (711).


Send us a message for general inquiries at We will make every effort to respond within 48 hours. Weekends, holidays, and unexpected closures could impact response times.

To speak directly with staff at a library, please call your local branch.