Contact Us

Feedback, Help and Customer Service

Due to provincial restrictions throughout the pandemic, our services have been modified to ensure everyone’s health and safety. Please visit our COVID-19 Impact page for the latest service updates and FAQs.

Answerline

Get quick reference help by phone, chat and email.

Hours of Service
Days	Hours
Monday - Friday	9 a.m. - 8:00 p.m.
Saturday	9 a.m. - 4:30 p.m.
Sunday - Telephone only	1:30 p.m. - 4:30 p.m.
Holidays	Closed

Call

Answerline: 416-397-5981
If you are a TTY user, you can also call us using TTY Relay Service (711).

Chat

The online chat service is currently unavailable.

Email

Send us a message for general inquiries using the form below. We will make every effort to respond within 48 hours. Weekends, holidays, and unexpected closures could impact response times.

To speak directly with staff at a library, please call your local branch.

Name

I would like to talk to someone about

Library Card Number (required only for account related inquiries)

Message

If you would like a response to your feedback, please provide your contact information. For expected response times, see our Customer Feedback Standards & Practices.

Respond to me via email

Email address

Pronouns She/Her/Hers He/Him/His They/Them/Theirs Other

No pronouns

Respond to me via telephone (local numbers only)

Phone Number

Alternate Number

Pronouns She/Her/Hers He/Him/His They/Them/Theirs Other

No pronouns

I don't require a response

Personal information on this form is collected under the authority of the Public Libraries Act, sections 20(a) and (d) and will be used to administer the Library's Customer Feedback. Questions about the management of your personal information should be sent to answerline@tpl.ca