Contact Us

Feedback, Help and Customer Service

Toronto has entered the Grey-Lockdown category of the Province's response framework. Our services have been modified to align with regulations. Please check our information page for available library services and updates.

Here are some answers to frequently asked questions we’ve received.

  • Library branches that are open have regular operational hours but there is no Sunday Service. Before coming to our branches, please make sure you review the health and safety protocols.
  • You can pick up your holds without an appointment.
  • You can return your library materials at most branch drop boxes.
  • When items are returned, they are first quarantined and then checked back into our system. So items will remain on your account for at least 6-8 days before we are able to process your return.
  • No fines will be charged until library branches are fully open.
  • If you don't have a library card, you can sign up for a Digital Access Card to get immediate access to TPL's digital resources and services

Contacting the library

If you don't see the answer to your question on our information page, use the form below or call us to contact our Answerline team.

Hours of Service
Days Hours
Monday - Friday 9 a.m. - 8:00 p.m.
Saturday 9 a.m. - 4:30 p.m.
Sunday Closed

Call

416-397-5981
If you are a TTY user, you can also call us using TTY Relay Service (711).

Chat

The online chat service is currently unavailable.

Email

If you would like a response to your feedback, please provide your contact information. For expected response times, see our Customer Feedback Standards & Practices.

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Personal information on this form is collected under the authority of the Public Libraries Act, sections 20(a) and (d) and will be used to administer the Library's Customer Feedback. Questions about the management of your personal information should be sent to answerline@tpl.ca