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Feedback, Help and Customer Service

Service Update

We have recently received a higher than normal volume of customer email, phone calls and chat requests. We will respond as soon as we can, and appreciate your patience as we clear the backlog.

Service Update

We have recently received a higher than normal volume of customer email, phone calls and chat requests. We will respond as soon as we can, and appreciate your patience as we clear the backlog.

Hours of Service
Days Hours
Monday - Friday 9 a.m. - 8:30 p.m.
Saturday 9 a.m. - 5 p.m.
Sunday - Telephone Only 1:30 p.m. - 5 p.m.

Call

416-393-7131
416-393-7030 (TTY)

Chat

The online chat service is currently unavailable.

Email

Please provide your full name and library card number if you have questions about your account.

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If you would like a response to your feedback, please provide your contact information. For expected response times, see our Customer Feedback Standards & Practices.

Personal information on this form is collected under the authority of s.20 (a) and (d) of the Public Libraries Act and will be used to administer the Library's feedback service. Questions about the collection or management of personal information should be directed to the Data Governance and Privacy Risk Advisor, 789 Yonge Street, Toronto, ON M4W 2G8, (416) 395-5658.

Mailing Address

Toronto Public Library
789 Yonge Street
Toronto, ON
M4W 2G8 Canada