Managing Your Holds

Several options are available in Your Account to help you manage your holds effectively. In your Still On Hold List, select Edit to the right of the title.

Managing individual holds

In your Still On Hold List, click on the Edit link to the right of the item.

Screenshot of two items on hold

Managing multiple holds

To change the settings for several or all of your holds, select the holds you want to change using the checkboxes and then click the Hold Options link.

Screenshot of hold options

Hold options

The Hold Options menu gives you access to the options for managing your holds.

Screenshot of list of hold options

Cancel a hold

Screenshot of cancel hold function

Make a hold inactive

Screenshot of inactive hold function

Suspend a hold (set specific dates)

Suspending holds is a convenient feature when you know you're going to be out of town for a specific period of time (e.g., when you're going on vacation).

Screenshot of suspend hold function

Change a hold's pickup location

Screenshot of how to change hold pickup location

Change a hold's expiry date

Screenshot of how to change hold expiry date

Don't miss your holds

A $1.00 fine will be charged for adult cardholders (18+) for every hold that is not not picked up or cancelled before the expiry date.