Service Plans, Strategies, Frameworks & Reports

These reports and documents guide library planning, outline improvements and changes to different service areas and identify the possibilities that result from an investment in library infrastructure and services.

Reports are listed in alphabetical order by title and include the date they were created or last updated.

Facilities Master Plan (2019)

This plan provides a framework for capital investment in the library’s facilities infrastructure. It guides the timing and location for renovations and rebuilding projects. The plan is informed by: population and community growth studies, property condition assessments, trends in building automation technology, and requirements to provide 21st century library service throughout the library system.

Download the Facilities Master Plan (PDF)

Innovation Strategy (2019)

This supports Toronto Public Library’s vision for a culture of experimentation with an open, collaborative and engaged workforce. It encourages all staff to experiment and create innovative programs and services that create excellent customer experiences and enriched staff experiences.

Download the Innovation Strategy (PDF)

Middle Childhood Framework (2014)

This framework represents a new direction to services for school-aged children six to 12 and their families. Building on the success of the Ready for Reading programs and services for the early years, the Middle Childhood Framework provides a blueprint for supporting the healthy growth and development of school-aged children as they transition into independent and self-reliant learners.

Download the Middle Childhood Framework (PDF)

Service Delivery Model (Last Updated 2017)

This framework allows us to envision the possibilities that result from an investment in library infrastructure and service delivery. It is both practical and aspirational, outlining a future-oriented, systematic approach to branch and service planning. This is a living document that continues to be developed, updated and enhanced over time.

Download the Service Delivery Model (PDF)

So Much More: The Economic Impact of the Toronto Public Library on the City of Toronto (2013)

This report showcases the results from a study done by the Martin Prosperity Institute, which demonstrate that Toronto Public Library delivers a strong return on investment through the delivery of library services.

Download So Much More: The Economic Impact of the Toronto Public Library on the City of Toronto (PDF)

Technology Access in Public Libraries: Outcomes and Impacts for Ontario Communities (2018)

Toronto Public Library engaged Nordicity to conduct the first Ontario study to demonstrate the role of libraries in advancing digital inclusion and digital literacy in communities across Ontario. This project explores the role of libraries as critical community hubs promoting access to technology for residents of Ontario.

Download the Technology Access in Public Libraries: Outcomes and Impacts for Ontario Communities (PDF)

Download the Executive Summary: Technology Access in Public Libraries (PDF)

Download the Discussion Paper and Interim Report: Technology Access in Public Libraries (PDF)

Visit The Bridge Project webpage for more information about the project

Youth Services Strategy (2018)

This document provides a vision that supports personal development, equitable access and learning in youth. It strengthens the Library’s position as a welcoming, inclusive, resource-rich environment in which youth can build positive futures for themselves and their communities. The strategy provides staff with support and guidance to help youth transition to adulthood. It also helps articulate the importance of the work, both the challenges and positive outcomes.

Download the Youth Services Strategy (PDF)