Wireless Internet Access

Free wireless internet access is available at all library branches.

How to connect

1. Open your connection settings to see available networks.
2. Select the Toronto Public Library network and click Connect.
3. A welcome page should load. (If this doesn't happen automatically on your device, opening your web browser should get the page to load.)
4. Check the box acknowledging that you accept the terms and conditions.
5. Click Login.

Troubleshooting

Need help? For technical support, please call 1-888-855-3555.

• A limited number of users can access the service simultaneously. If the maximum number of users is already on the network, you will not be able to connect.
• Internet speed depends on the time of day, the number of people using the network, and the types of activity it's being used for.
• If you're unable to connect or finding the service very slow, moving to a different (less busy) area of the building may help.

Printing and device charging

• Printing is available to any TPL printer if you are on the wireless network.
• You're welcome to plug your device in to an electrical outlet if one is available. You may be asked to unplug your device if your electrical cord causes a safety hazard.

Security

The library's Wi-Fi network is not secure. Any information you send or receive may be visible to other people.

Learn how to protect your data on unsecured wireless networks

Terms and conditions

Users of the wireless internet service are bound by the terms of Toronto Public Library's Rules of Conduct and Internet Use Policy.Users will not be directed to the wireless network unless they agree to these terms and conditions.

The Library's wireless access points are unsecured connections to the internet. The Library is not responsible for data transmitted or loss of information over the wireless network. Users should be aware that third parties may be able to obtain information about users' activities when using the wireless service to connect to the internet. The Library assumes no responsibility for the security and privacy of on-line transactions.

The service will support devices that use the 802.11b/g protocol, which is the main standard used for wireless access on laptop computers. PDAs (personal digital assistants) may use different standards, but will work if they have an 802.11b or g card.

Wireless users are responsible for the protection of their devices from viruses, spyware and spam.

The Library is not responsible for the safety of equipment or for laptop configurations.

The Library provides basic instructions on how to connect to the network but is not able to provide technical assistance.