ITIL Foundation exam guide
2016,
Book
, xvii, 268 pages :
Place Hold
3468792
No summary currently available.
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Subjects
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Details
Full Bibliographic Record
| Publication information: |
New York : McGraw-Hill Education, 2016. |
| ISBN: |
0071841601 (set) |
| ISBN: |
007184211X (book) |
| ISBN: |
0071842128 (CD) |
| ISBN: |
9780071841603 (set) |
| ISBN: |
9780071842112 (book) |
| ISBN: |
9780071842129 (CD) |
| Language: |
English |
| Record ID: |
3468792 |
| Format: |
Regular Print Book |
| Physical description: |
xvii, 268 pages : illustrations ; 24 cm + 1 CD-ROM (4 3/4 in.) |
| Date acquired: |
November 8, 2016
|
| More creator details: |
Jim Davies. |
| Series statement: |
All-in-one |
| Series title: |
All-in-one. |
| General note: |
Includes index. |
| Contents note: |
Chapter 1: ITIL fundamentals -- Chapter 2: The service lifecycle -- Chapter 3: Service strategy -- Chapter 4: Service design -- Chapter 5: Service transition -- Chapter 6: Service operation -- Chapter 7: Continual service improvement -- Chapter 8: ITSM in the real world -- Appendix A: Implementation -- Appendix B: ITSM qualifications structure -- Appendix C: Instant ITIL expertise -- -- Appendix D: About the CD-ROM. |
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