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Several options are available in Your Account to help you manage your holds effectively. In your Still On Hold List, click on the 3 dots to the right of the title.

The following options will display:

If you have more than one hold that you would like to change, click the box to the left of each title and the hold options link will appear at the top:

Cancel a hold

You can cancel a hold at any time - whether it's outstanding, in transit, or available for pickup. When your hold arrives at the branch, you have 7 days to pick it up. In order to avoid the Holds Not Picked Up fine and allow others to get materials sooner, make sure to cancel your hold before 9:00 p.m. on the expiry date.

Cancel it from Your Account or by calling any branch.

Make a hold inactive

It's a way to tell the library not to deliver your hold. You can make the hold active again when you are ready to pick it up. You'll keep moving up on the waiting list during the time your hold is inactive.

Change a hold's pickup location

With 100 branches across the city, you can change a hold's pickup location for convenient pickup - whether it's closer to school, work, home or the gym. If your hold has already arrived, you must call the branch and ask staff to send it to your preferred location.

Change a hold's expiry date

If you have a deadline, change a hold's expiry date if you know you won't need an item after a specific date. By default, your holds will be set to expire two years from the date you placed the request.

You can't extend an expiration date beyond 2 years after the date the hold was placed.

Please note that you cannot suspend, inactivate or change the expiry date of a hold once it is in transit or available for pickup.

If you would like to change the pickup location of an available hold, please speak to staff at the branch where the item is being held.

Don't miss your holds

You can receive email notices when your holds are ready for pickup. Sign up online or speak to staff at your branch.

A $1.00 fine will be charged for every hold that you do not pick up or cancel before the expiry date.