Manage Your Holds

Busy or going on vacation? Too many holds? Learn how to manage your holds with these options to get your requested items delivered when and where you want them.

How it works

• Making your holds inactive is a way to tell the library not to deliver your holds. The holds will not be sent to you until you change them back to active.
• Suspending your holds is the same as making them inactive, except you can specify a time period - for example, when you will be away on vacation. At the end of the suspension period, your holds will automatically become active again.
• You keep your place in the waiting list during the time your holds are inactive or suspended.
• With 98 branches across the city, you can change a hold's pickup location for convenient pickup - whether it's closer to school, work, home or the gym.
• If you have a deadline to meet, change a hold's expiry date if you know you won't need an item after a specific date. By default, your holds will be set to expire two years from the date you placed the request. You may also choose to cancel a hold to free up the item for the next user.
• Sign up to receive email notification when your holds are ready for pickup.

Make a hold inactive

1. Sign in to Your Account and click on the Holds tab.
2. Check the boxes beside the items you want to make inactive under Outstanding Holds, or check the Select All box.
3. Click the Make Inactive button.

   

Suspend a hold

1. Sign in to Your Account and click on the Holds tab.
2. Check the boxes beside the items you want to suspend, or check the Select All box.
3. Scroll down to the More Options section below your holds list and enter the start and end dates (dd/mm/yyyy) for the period you want to have your holds suspended. You can also click on the calendar icon beside the date boxes to enter the dates using a calendar.
4. Click the Submit button.

   

Reactivating an inactive or suspended hold

1. Sign in to Your Account and click on the Holds tab.
2. Check the boxes beside the items you want to reactivate, or check the Select All box.
3. Click the Make Active button.

   

Change a hold's pickup location

1. Sign in to Your Account and click on the Holds tab.
2. Check the boxes beside the items you want to change, or check the Select All box.
3. Scroll down to the More Options section below your holds list and select the branch where you would like to pick up your hold.
4. Click the Submit button.

   

Change a hold's expiry date

By default, your holds will be set to expire two years from the date you placed the request. If you know you won't need an item after a specific date, you can set an earlier date for that hold to expire.

1. Sign in to Your Account and click on the Holds tab.
2. Check the boxes beside the items you want to change, or check the Select All box.
3. Scroll down to the bottom of your holds list and enter the new Expiration Date. You can also click on the calendar icon beside the date box to enter the date using a calendar.
4. Click the Submit button.

   

You can't extend an expiration date beyond 2 years after the date the hold was placed.

Cancel a hold

1. Sign in to Your Account and click on the Holds tab.
2. Check the box beside the hold you want to cancel.
3. Click the Cancel button.

   

Sign up to receive email notification when your holds are ready for pickup

1. Sign in to Your Account and click on the Account Settings tab.
2. Under Notification Preference, enter the email address where you would like to receive your notifications.
3. Click the Submit button.

Note: It may take up to 48 hours for a change to your preference to take effect.