Borrowing Materials

Frequently Asked Questions - FAQ

How long can I borrow materials for?

Schedule of Materials and Loan Periods
Item	Loan Period
Book	21 days
Best Bet	7 days
Video (except language learning video)	7 days
DVD (except language learning DVD)	7 days
Language learning video or DVD (including literacy)	21 days
CD	21 days
Periodical or magazine	7 days
CD-ROM	21 days
eContent	Varies as determined by licensing agreement
Music score	21 days
Picture collection	42 days
Items provided by Home Library Service	Extended loans as determined by City-wide Services
Laptop	2 hours
Museum & Arts Pass	Expiry date as specified on the Pass
Pedometer	21 days

Most materials can be returned to any Toronto Public Library branch. Some items must be returned to the branch from which you borrowed them:

Will I be notified something is overdue?: When an item is overdue for 7 days, you will get a courtesy email or phone call to let you know. It's always your responsibility to return your items on time, even if you don't get the email or phone call.

What happens when I've lost something I've borrowed?: You'll have to pay the purchase price of the item. The library doesn't accept a replacement copy or an item of equivalent value.
If something is overdue by more than 56 days, the library considers it lost.

The library says I have not returned something, but I'm sure I have. What can I do?: The library can mark an item as being "reported returned". Staff get lists of items marked reported returned and search for them regularly. If the item is not checked in or out within 120 days, it's marked lost and a replacement charge will be added to your account. Also, many libraries are closed on Monday mornings, so if you returned something on the weekend staff might not check it in until later that afternoon.

I found a lost item that I've already paid for. Can I get my money back?: Keep your receipt!
If you find the item within 6 months of paying the replacement cost you can get a refund, minus any overdue fines.

How do I renew items?: By phone:
call the automated telephone renewals line at 416-395-5505
call Answerline at 416-393-7131
call your local branch

In the library:
use the online catalogue in any branch or ask staff

Online:
In Your Account click on the Checkouts tab, click the box beside the titles you want to renew and click Renew Selected Items.
The renewal starts as of the current date, not when the item was originally due.

Why can't I renew something?

There are a few reasons why you might not be able to renew an item

Someone else has a hold on the item and is waiting for it.
It's a feature DVD that we've had for less than 6 months.
You have renewed it twice already.
It's a Best Bet - a new and popular title that can only be taken out for 1 week.
Your library card has expired.
You have exceeded the overdue fines threshold.

Am I eligible for Special Needs status?: People with disabilities may apply to have fine exempt status. You will need to fill out the Special Needs Application formand have it completed by a health care professional.