Account Notifications

Notification methods

You can choose to be notified by email or telephone (but not both).

Notification via TTY (telephone service for the deaf) is also available.

Notification types

You will receive the following notifications:

• Hold pickup notices: : hold notifications are sent the day after your hold arrives at your pickup branch.
• Due date reminders (Email Only): notifications are sent 2 days before your checked-out items are due.
• Overdue item reminders: notifications are sent when you have checked-out items that are 5 days overdue, 10 days overdue and/or 20 days overdue.
• Card expiry reminders: notifications are sent 30 days before your card is set to expire.

eBook hold notifications are managed separately through the OverDrive service.

Manage your notification settings

To choose how you want to be notified or update your contact information, go to the Email, phone & notifications section in your account settings.

1. Choose Email or Telephone.
2. Add or update your email address and phone number.
3. If you select email, you can check the box below to receive additional updates from the library including the latest news, upcoming programs, and newest titles.
4. Click Save Changes.
5. If you have added or updated your email address, follow the steps for email address confirmation.

Email notification

Help with email notification:

• Frequently Asked Questions about Email Notification
• Confirming Your Email Address

Telephone notification

Telephone numbers we will call

The library will make notification calls to the following telephone area codes:

• 416
• 437
• 647
• 905
• 800
• 888
• 289
• 365
• 519
• 226
• 613
• 705

Problems with telephone notification

If you are not receiving your telephone notifications, here are two things to check:

• Is the telephone number in your library account correct? You can update your telephone number in your account or contact us to confirm that the phone number we have on file is correct.
• Is your telephone number within one of the area codes we call? Check the list of area codes above.

Unfortunately, our telephone notification system seems to experience difficulty with certain types of messaging systems. If you are having ongoing problems receiving telephone messages from the library, the best solution is to change to email notification if you can.