Booking a Holds Pick-up Time

Pick-up of available holds is now being offered at most library branches. Holds cannot be picked up unless you have received a notification and scheduled a pick-up time.

A link to our holds pick-up booking site will be included in your email notification. If you receive telephone notifications, you can also find the link in your account beside the list of your available holds.

How to book a pick-up time

  1. Click the link to the booking site from your email notification or from your account. Note: the booking site is not compatible with Internet Explorer.
  2. Select the dropdown menu labelled Location and select the location given in your hold notification. (If your branch is closed, your holds will be re-routed to an alternate location). If you wish to change the pick-up location of your holds, please call us. You cannot change the location of your available or in-transit holds by booking a pick-up time at a different location. Changing the pick-up location of your holds will delay the availability of your material.
  3. Select the date and time you would like to book. A list of available times will appear to the right of the calendar. Note: Pick-up times can be booked up to 21 days in advance. Same day pick-up times are not available. Holds will be held for 21 days.
  4. Fill in the information under Confirm your booking, make sure it is correct, then select Confirm. Note: landline or cell number can be entered in the phone field.
  5. You will receive an email confirmation for your booking, and a reminder 24 hours before your scheduled pick-up time.

All holds that arrive one day prior to your scheduled pick-up time will be ready for pick-up; you don't need to schedule more than one pick-up time.

How to cancel or reschedule a pick-up time

If you are unable to make your scheduled pick-up time, you need to cancel or reschedule it within 24 hours or your holds will be cleared.

To cancel or reschedule you pick-up time, please call us. Do not call your branch.

If you don't want your holds and have not booked a pick-up time, you can cancel them in your account online.

More information about holds pick-up service