We are launching an extended hours pilot program at Swansea and Todmorden Room branches in November 2018.

Toronto Public Library is starting a one-year pilot program in November 2018 to increase community access to library services and collections outside of regular open hours at Swansea and Todmorden Room branches. These are TPL’s two smallest locations (1,100 and 550 square feet respectively) that are currently open the fewest hours per week (28 hours).

The pilot will provide expanded open hours with access to self-service options, such as holds pick-up, library material lending and returns, access to computers, and wifi. The new hours will begin effective early November. Both pilot locations are located within community centres and the extended hours are within those of the community centres.

What is the extended open hours pilot program?
The extended open hours pilot program aims to increase community access to library services and collections through efficient, cost-effective measures at two library branches, Swansea and Todmorden Room. The program introduces card access to self-service options outside of regular library hours at these two small branches. Swansea and Todmorden Room are open for 28 hours per week, the lowest number of open hours of our 100 branches across the city.
What services will be offered?
The pilot will expand self-service options outside of regular library hours, including holds pick-up, library material lending and returns, access to computers, and wifi.
Why is TPL doing this?
This pilot program is one of several initiatives being undertaken to support TPL's strategic priority of expanding access to our services. We will be looking to staff, customers and our community partners for ongoing feedback as we test the pilot.
What do customers need to do if they want to visit the branches during extended hours?
Customers interested in accessing the branch must have a valid library card. In addition, customers must register in person at one of the following branches: Swansea, Todmorden Room, S. Walter Stewart, or Runnymede.
Can everyone use the branches during extended hours?
The service is available for TPL customers 18 years and older who have pre-registered for the service with a valid library card. Customers may bring in their children and must stay with them in the branch.
What hours will the service be available?

Swansea:
Monday & Friday 10:00 a.m. – 6:00 p.m.
Tuesday & Thursday 1:00 p.m. - 2:00 p.m.
Wednesday 10:00 a.m. - 1:00 p.m.
Saturday 9:00 a.m. - 10:00 a.m.

Todmorden Room
Monday & Friday 10:00 a.m. - 6:00 p.m.
Wednesday 12:00 p.m. – 1:00 p.m.
Tuesday & Thursday 10:00 a.m. -12:30 p.m. and 5:00 p.m. – 6:00 p.m.

How will the pilot program impact staffing levels?
The extended hours pilot project will not impact staffing levels. The hours of service when library staff are present at these branches will be maintained.
What safety considerations have been taken into account?

The safety of staff and customers is always central to any service we offer. Both pilot locations are located within community centres and will only be open during community centre hours, and also only during open hours of other library branches.

There are a number of safety features in place. Registered customers swipe their cards and enter a PIN number for access to the space. The space is monitored via video cameras during extended hours by security staff. During extended hours, branch lights and computers will turn on and off automatically. Announcements will be made at closing alerting customers that it is time to leave. Security staff will check surveillance cameras to ensure that all customers leave the branch and the system will prevent any new customers from entering the space. Lights, computers and equipment will shut off remotely.

When will the pilot begin?
The system will be tested during the summer and the one year pilot will begin November 2018 . During the one year pilot, we will be gathering feedback and input from staff, customers and the community in order to evaluate the success of the service.