Contact Us

Feedback, Help and Customer Service

Due to provincial restrictions, our services have been modified. Please check our information page for available library services and updates.

Here are some answers to frequently asked questions we’ve received.

Contacting the library

If you don't see the answer to your question on our information page, use the form below or call us to contact our Answerline team.

Hours of Service
Days Hours
Monday - Friday 9 a.m. - 8:00 p.m.
Saturday 9 a.m. - 4:30 p.m.
Sunday Closed
Holidays Closed


Answerline: 416-397-5981
If you are a TTY user, you can also call us using TTY Relay Service (711).


The online chat service is currently unavailable.


If you would like a response to your feedback, please provide your contact information. For expected response times, see our Customer Feedback Standards & Practices.


Personal information on this form is collected under the authority of the Public Libraries Act, sections 20(a) and (d) and will be used to administer the Library's Customer Feedback. Questions about the management of your personal information should be sent to