As demand for library services grows, Toronto Public Library continues to work with the Toronto Public Library Foundation, the City of Toronto, and community partners to explore new opportunities while containing costs and maintaining quality. For customers, self-service checkout is now available at all library branches with return check-in sorters at 13 larger locations. Online payment is now available for customer convenience, and a new sorter has been introduced, which processes and arrange books by scanning barcodes for quick delivery to customers. Toronto Public Library staff are equipped with the technology, skills and training to support users, to innovate and evolve services and deliver these services to Torontonians.

Key Achievements: