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Frequently asked questions about email notification

Problems & troubleshooting

How do I sign up for email notification?
  1. Go to the Notification Settings tab in your account.
  2. Under "Notification Options," select the Email option.
  3. If you want to receive reminder emails before your checked-out items are due, select the Due Date Reminders checkbox.
  4. Add or update your email address.
  5. Click Save Changes.
  6. Check your email inbox for a confirmation message and confirm your email address. Help with email confirmation
How do I sign up for due date reminders?
  1. Go to Notification Settings in your account.
  2. Check the Due Date Reminders checkbox under "Optional Notifications."
  3. Make sure your email address is correct.
  4. Click Save Changes.
How do I update my email address?
  1. Go to Notification Settings in your account.
  2. Enter your new email address.
  3. Click Save Changes.
  4. Check your email inbox for a confirmation message and confirm your new email address. Help with email confirmation
When can I expect to receive email notifications?
  • Hold pickup notices are sent the day after holds arrive at the pickup branch. If you pick up your hold the same day it arrives, you will not receive a notice for that item.
  • Overdue notices are sent 7 days after the due date of checked-out items. If items have still not been returned 21 days after the due date, you will receive a second overdue notice.
  • Due date reminder notices are sent 2 days before items are due.
  • Card expiry reminder notices are sent 30 days before your card is set to expire.
Can I change the timing of my notifications?

No. We're hoping the timing of the due date reminders (2 days before the due date) will work well for most users. We welcome feedback about this.

All the members of my family have library cards. Can we all use the same email address?

Yes. You will need to go into the Notification Settings for each person's account and make sure they are signed up for email notification. You will get separate emails for each family member.

You can enter a name in the optional Preferred Name field in each family member's account to help you see at a glance who the email message is intended for.

Can I have my notifications go to more than one email address?

No. You can only have one email address associated with your account. If you want your notifications sent to an additional address, set up a forwarding rule in your email program.

Does this affect my eBook notifications?

No. Notification for eBook holds is managed through the OverDrive service.

What is a preferred name?

You have the option to specify a "Preferred Name" in your Account Settings. You can enter your first name or whatever you prefer to be called. This is the name that will display in your account, and the one we use in the greeting of your email notices.

How will the library use my email address?

Your email address will be used to send you notices about holds that are ready for pick up, overdue notices, due date reminders and service updates from the Library. You must opt in if you wish to receive due date reminder notices.

The Toronto Public Library complies with the spirit, principles and intent of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). More information on how the library protects your privacy.

I'm not receiving my email notifications. What should I do?
  1. Check your Notification Settings preferences.
    • Is Email selected?
    • If you're expecting to receive reminders before your items are due, have you selected the Due date reminders checkbox?
  2. Check your email address.
    • Is your email address correct?
    • Have you confirmed your email address? The Notification Settings tab in your account will tell you if your email address still needs to be confirmed. If your email address has not been confirmed, you will receive telephone notifications.
  3. Check your email account.
    • Are the emails going into your junk mail folder?
      • Add to your email program's contact list to make sure the library is treated as a safe sender.
    • Are you using Gmail? Emails from Toronto Public Library may be going into the Promotions tab in your Gmail inbox.
  4. If the above suggestions don't help, contact us so we can make sure your account settings are correct.
I did not receive a due date reminder even though I'm signed up to receive them. Will I be charged an overdue fine?

Yes, it is still your responsibility to return material on time. There are many ways to keep track of your due dates:

  • Check the date due receipt you received when you checked out the item
  • Check your account online
  • Call Answerline or a library branch and ask staff to check your account information
I signed up for email notification, but I'm still getting telephone notification.
I changed my email address and now I am getting telephone notification. Why?

When you change your email address, you need to confirm the new address. The Notification Settings tab in your account will tell you if your email address still needs to be confirmed. Until your email address has been confirmed, you will receive telephone notifications.

I received a due date reminder for an item I have already returned.

Due date reminder notices are generated after branches have closed for the night. If you return an item in the drop box on the evening of the third day before the due date, it may not get checked in until the next day, and a reminder notice will still go out the next morning.

You can always check your account to verify the current status of your checked-out materials. If a returned item is still showing as checked-out in your account, contact your branch for help.