Hold Pickup & Overdue Notification

How it works

• Notices are sent when you have holds that are ready for pickup or items that have been overdue for 7 days.*
• You can choose to be notified by email or phone (but not both).
• Library staff at your branch or at our Answerline service can change your notification preference at any time.
• You can sign up for email notification or update your email address in your account online.

*Some customers have asked if there is a way to be notified before an item becomes overdue. Unfortunately, this is not currently possible, but it's something we will investigate offering in future.

Signing up for email notification

1. Sign in to your account.
2. Click the Account Settings tab.
3. Under Notification Preference, enter your email.
4. Click Submit.

Note: It may take up to 48 hours for the change to take effect.

Problems with notification

I am not receiving email notices.

• Is the email address in your library account correct? You can update your email address in your account or contact us to confirm that the address we have on file is correct.
• The emails may be going into your "Junk Mail" folder. The email address they are sent from is: notifications@torontopubliclibrary.ca. Try adding this address to your email program's contact list and setting it up as "not spam" or a "safe" sender.
• Contact us so we can check that your account settings are correct.
• If the above options don't work, you may need to contact your Internet service provider to confirm that notices from the library are not being treated as junk mail at their end.

I am not receiving phone notifications.

Unfortunately, our telephone notification system seems to experience difficulty with certain types of messaging systems. The best solution is to change to email notification if you can.