Toronto Public Library Homepage

Account Notifications

Notification Methods

You can choose to be notified by email or telephone (but not both).

Notification via TTY (telephone service for the deaf) is also available.

When Will the Library Notify Me?

You will receive notifications when you have:

If you opt for email notification, you can also choose to receive:

Email Notification

How to set up email notification

To sign up for email notification or change your email address, go to the Notification Settings tab in your account.

  1. Under "Notification Options", select the Email option.
  2. If you want to receive reminder emails before your checked-out items are due, select the Due Date Reminders checkbox.
  3. Under "Contact Information", add or update your email address.
  4. Click Save Changes.
  5. Confirm your email address.

Your preferred name

You have the option to specify a "Preferred Name" in your Notification Settings. You can enter your first name or whatever you prefer to be called. We use your preferred name in the greeting of your email notices.

Problems with email notification

Not receiving your email notifications? Here are some things to check:

If the above suggestions don't help, contact us so we can check that your account settings are correct.

Telephone Notification

How to set up telephone notification

To choose telephone notification or update your phone number, go to the Notification Settings tab in your account.

Telephone numbers we will call

The library will make notification calls to the following telephone area codes:

  • 416
  • 647
  • 905
  • 800
  • 888
  • 289
  • 519
  • 226
  • 613
  • 705

Problems with telephone notification

Not receiving your telephone notifications? Here are some things to check:

Unfortunately, our telephone notification system seems to experience difficulty with certain types of messaging systems. The best solution is to change to email notification if you can.