Toronto Public Library Homepage

Report a lost card

If your card has been lost or stolen, contact your local branch by phone or in person right away.

If reporting by phone, you will be asked to verify the information we have on record for you, e.g., name, address, date of birth, etc.

If you find your card after reporting it lost and have not yet been issued a new card, contact staff to have them reinstate the original card for you.

How to get a new card

To get a new card you will need to bring acceptable name and current address identification on your next visit to the library and pay the replacement card fee.

Replacement Card Fees
Age Category Charge
Adult $2.00
Teen $1.50
Child $1.00

If you are an OverDrive user and you report your card lost, you will not be able to sign in to OverDrive until your old card is found or a new card is issued.

If your old card is reinstated, you will be able to sign in to OverDrive again immediately. If you get a new card, staff will need to contact OverDrive to have them link the new number to your account.