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Change Your Personal Information

You can change your email address, phone number or PIN in your account online. Other updates must be made by library staff.

Update your email address

The email address in your account is used to send your hold pickup, overdue and due date reminder notices. To update your email address:

  1. Go to the Notification Settings tab in your account.
  2. Under Notification Options, select Email if it isn't already.
  3. Under Optional Notifications, select Due Date Reminders to receive notices 2 days before your items are due.
  4. Enter your email address.
  5. Select Save Changes.

Note: You must complete a confirmation process in order to be signed up for email notification.

Update your phone number

The phone number in your account is used to send your hold pickup and overdue notices. Note that due date reminders are not available by phone. To update your phone number:

  1. Go to the Notification Settings tab in your account.
  2. Under Notification Options, select Telephone if it isn't already.
  3. Enter your phone number.
  4. Make sure it is a number that we call.
  5. Select Save Changes.

Change your PIN

  1. Sign in to Your Account.
  2. Select the PIN and Screen Name tab.
  3. Enter your current PIN and your new PIN (twice to avoid typos).
  4. Select Submit.

Add or change your preferred name

  1. Go to the Notification Settings tab in your account.
  2. Enter a preferred name. This will be used in the email notices you receive.
  3. Select Save Changes.

Update other personal information

If your address changes, please let us know. Staff at your local branch have to update this information for you - it can't be done online or by phone. Please bring valid identification showing your name and new address.

If you have moved, you may also want to ask us to change your home branch.