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A "hold" is a request to have an item delivered to your local branch. |
| What does it mean if a hold is Inactive or Suspended? |
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Making your holds inactive is a way to tell the library not to deliver your holds. You keep your place in the waiting list, but the holds will not be sent to you until you change them back to active. |
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Suspending your holds is the same as making them inactive, except you can specify a time period - for example, when you will be away on vacation. At the end of the suspension period, your holds will automatically become active again. |
| How do I suspend a hold? |
| 1. |
Sign in to your account and click on the Holds tab. |
| 2. |
Check the boxes beside the items you want to edit, or check the Select All box. |
| 3. |
Scroll down to the More Options section below your holds list and enter the start and end dates (dd/mm/yyyy) for the period you want to have your holds suspended. You can also click on the calendar icon beside the date boxes to enter the dates using a calendar. |
| 4. |
Click the Submit button. |
| How do I reactivate a suspended hold? |
| 1. |
Sign in to your account and click on the Holds tab. |
| 2. |
Check the boxes beside the items you want to edit, or check the Select All box. |
| 3. |
Click the Make Active button. |
| How do I cancel a hold? |
| 1. |
Sign in to your account and click on the Holds tab. |
| 2. |
Check the box beside the hold you want to cancel. |
| 3. |
Click the Cancel button. |
| How do I change the pick up location? |
| 1. |
Sign in to your account and click on the Holds tab. |
| 2. |
Check the boxes beside the items you want to edit, or check the Select All box. |
| 3. |
Scroll down to the More Options section below your holds list and select the branch where you would like to pick up your hold. |
| 4. |
Click the Submit button. |
| How do I change the expiry date? |
| By default, your holds will be set to expire two years from the date you placed the request. If you know you won't need an item after a specific date, you can set an earlier date for that hold to expire. |
| 1. |
Sign in to your account and click on the Holds tab. |
| 2. |
Check the boxes beside the items you want to edit, or check the Select All box. |
| 3. |
Scroll down to the bottom of your holds list and enter the new Expiration Date. You can also click on the calendar icon beside the date box to enter the date using a calendar. |
| 4. |
Click the Submit button. |
| You can't extend an expiration date beyond 2 years after the date the hold was placed. |
| Getting holds pickup notifications by email |
| 1. |
Sign in to your account and click on the Account Settings tab. |
| 2. |
Under Notification Preference, enter the email address where you would like to receive your notifications. |
| 3. |
Click the Submit button. |
| It may take up to 48 hours for a change to your preference to take effect. |
| How long do I have to pick up a hold that's waiting for me? |
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A hold remains in the branch for 7 days. If it's not picked up by that time, it goes
to the next customer waiting for it. |
Updated on: September 30, 2009
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