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| 1. |
What are eAudiobooks? |
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What is NetLibrary? |
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What kind of computer do I need to listen to eAudiobooks? |
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Can I listen to eAudiobooks on my MP3 player? |
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Can I listen to eAudiobooks on my iPod? |
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What is Digital Rights Management? |
| 7. |
I downloaded an eAudiobook and tried to listen to it later and it complained that I wasn't connected to the Internet. Why does it need an Internet connection? |
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I can't play these files at all. Am I completely out of luck? |
| 9. |
How many weeks do I have to listen to a NetLibrary eAudiobook? |
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How many eAudiobooks can I have checked out at the same time? |
| 11. |
Can I return an eAudiobook when I'm done with it? |
| 12. |
How do I renew an eAudiobook? |
| 13. |
How can I see what eAudiobooks I have checked out? |
| 14. |
I saw one of the eAudiobooks in the library catalogue. How can I get it? |
| 15. |
How long does it take to download an eAudiobook? |
| 16. |
I download an eAudiobook and it's one big file, eight hours long. Can I get it in smaller parts, broken into tracks like on a CD? |
| 17. |
I put one of the radio quality eAudiobooks on my portable music player, but it won't work. |
| 18. |
Can I burn an eAudiobook to CD? |
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| 1. |
What are eAudiobooks?
eAudiobooks are audiobooks that you can download. Some audiobooks come on cassette tapes, some come on CDs, but these are digital audio files you can download and listen to on your computer and on some portable music players. |
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| 2. |
What is NetLibrary?
NetLibrary is an American company that has arrangements with publishers to make eAudiobook versions of their books available. Many libraries subscribe to their services so that their library patrons can use eAudiobooks. |
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| 3. |
What kind of computer do I need to listen to eAudiobooks?
To run eAudiobooks, you need a computer that runs Microsoft Windows Media Player version 9 or higher, Musicmatch Jukebox version 8.2 or higher, or Nullsoft Winamp version 5 or higher. For more on this, see
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| 4. |
Can I listen to eAudiobooks on my MP3 player?
If your MP3 player plays Windows Media Audio files that are protected and encrypted with Digital Rights Management. For more about this, see Portable Music Players and NetLibrary eAudiobooks.
ALERT: Before you can copy an eAudiobook file to your MP3 player, you need to "synchronize" it with your media player. Find out how at the link below.
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| 5. |
Can I listen to eAudiobooks on my iPod?
No. We know that iPods are currently the most popular portable music players, but because of the file format and Digital Rights Management protections on the eAudiobooks, iPods won't play them. If that changes, we will certainly announce it on our web site. |
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| 6. |
What is Digital Rights Management?
Digital Rights Management (DRM) is protection built into the eAudiobooks and your computer and portable music player so that you can only listen on certain players and cannot make copies of the eAudiobooks or give them to friends. For more information, see
For more about copyright in the online world see the Canadian Library Association's website.
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| 7. |
I downloaded an eAudiobook and tried to listen to it later and it complained that I wasn't connected to the Internet. Why does it need an Internet connection?
The very first time you listen to an eAudiobook you have downloaded, your media player will download a licence (a very small file) from NetLibrary's website. You need to be connected to the Internet for this to work. Without the licence, you can't listen to the book. This will only happen once, though—after you have the licence, you don't need to be on the Internet any more. You can listen while disconnected.
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| 8. |
I can't play these files at all. Am I completely out of luck?
Please check that:
- you downloaded the complete eAudiobook (a half book won't work)
- the media player on your computer can play the file
- the media player got a licence the first time it played the file
If you had no problems or errors with those steps, then you should be able to listen to the eAudiobook. If the media player on your computer can't play the file, then you probably can't use NetLibrary eAudiobooks with your current system. However, you could try out a service like LibriVox, which provides free eAudiobooks.
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| 9. |
How many weeks do I have to listen to NetLibrary eAudiobooks?
They are checked out for three weeks. After that, if you don't renew them, they will just stop working. Just delete the file when you're done, unless you want to renew it. |
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| 10. |
How many eAudiobooks can I have checked out at the same time?
Ten. |
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| 11. |
Can I return an eAudiobook when I'm done with it?
No. You do not need to do anything to “return” the book – it will stop working when the three-week loan period is over. Just delete the file when you’re done listening to it. There is no way to clear the book from your account before the end of the three weeks. If you have ten items checked out, you will have to wait until one of them expires before you can check out another book. |
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How do I renew an eAudiobook ?
In NetLibrary, go to your list of checked out items and click Download this eAudiobook. Use the Renew Your Checkout for 21 Days link on the download page. You won't need to download the whole thing again.
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How can I see what eAudiobooks I have checked out?
Use the Checked Out Items link in the top right-hand corner of the web pages. |
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| 14. |
I saw one of the eAudiobooks in the library catalogue. How can I get it?
Just follow the link on the catalogue page, sign in, and download it. All the eAudiobooks are in our catalogue, and you can get to them both from the catalogue or by browsing the listings at NetLibrary. |
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How long does it take to download an eAudiobook?
If you have a fast Internet connection and get the radio quality version, it can take minutes. If you have a dial-up Internet connection and get the CD quality version, it can take half a day. NetLibrary will show you how big each eAudiobook is and give an estimate of how long it may take you to download it. |
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| 16. |
I download an eAudiobook and it's one big file, eight hours long. Can I get it in smaller parts, broken into tracks like on a CD?
Unfortunately, no. It's one big audio file, perhaps ten hours long or even more. It's awkward to listen to these on portable devices unless they have special features such as the ability to bookmark a point mid-way and come back to it later. If your player can't do that, try making a note of the time [on the counter] when you stop listening, and then select that point when you come back to it. Most players remember where they were when you turn them off, and when you turn them back on they automatically start there. If you don't move back and forth from the eAudiobook to something else then listening will be easy. |
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I put one of the radio quality eAudiobooks on my portable music player, but it won't work.
Try again with the CD quality version. Portable music players can't handle the very low encoding rates of the radio quality versions. For more information, see Portable music players and NetLibrary eAudiobooks.
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| 18. |
Can I burn an eAudiobook to CD?
No, that won't work. You can only listen to it as it is, on a computer or a portable music player. |
