Customer (dis)service

Summary/Review: "We are in a customer service crisis. It can be intimate or aloof. It can take a long time or end quickly. But these days, it's most often impatient and dysfunctional. This one-hour documentary unravels the maddening, humorous, and baffling relationships in the world of customer service. Customer (dis)service takes a light-hearted, but serious, look at the customer service relationship. Is it as dysfunctional as we think it is or have we gotten what we asked for? Customer service experts, mystery shoppers, consumer advocates and authors all take aim at the world inhabited by waiters, multi national corporations, overseas call centers, automated voices, bartenders and customers of all sorts demanding customer service" -- website.