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2762739

Effective communication skills



Performers/Contributors:
Year/Format: 2011, DVD , 4 videodiscs (720 min.) :
Place Hold
10 holds / 19 copies
Summary/Review: This course provides a theoretical and practical survey of the ideas behind and the practivces of effective communication. It helps you become aware o more...
Summary/Review: This course provides a theoretical and practical survey of the ideas behind and the practivces of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-toface talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.
Full Bibliographic Record
Publication information: Chantilly, Va. : The Teaching Company, c2011.
ISBN: 1598037315
ISBN: 9781598037319
Language: English
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Record ID: 2762739
Format: DVD
Date acquired: June 27, 2012
More creator details: Dalton Kehoe.
Series statement: Great courses. Communication skills
General note: "Course No. 9331"--Disc label.
General note: "Professor Dalton Kahoe is Senior Scholar of Communications at York University"--Container.
General note: 24 lectures (30 min. each) on four discs.
General note: The accompanying course guidebook includes a glossary, biographical notes, and a bibliography.
Contents note: Disc 1. Lectures 1-6. The magic of everyday communication ; The complex layers of face-to-face talk ; The social context that shapes our talk ; The operations of the cognitive unconscious ; The conscious mind in perception ; The conscious mind in using language -- disc 2. lectures 7-12. The conscious mind and emotion ; The development of our sense of self ; Self, attachment, and self-esteem ; Protecting the self in face-to-face talk ; Conscious self-talk and self-management ; Challenges to effective communication -- disc 3. lectures 13-18. Talking to connect and build relationships ; Differences, disagreement, and control talk ; Commands, accusations, and blame ; Healing relationships with dialogue talk ; Focus on the other -- the heart of dialogue ; Assertive dialogue to manage disagreement -- disc 4. lectures 19-24. Compassionate confrontation ; Communication, gender, and culture ; Talking our way to lasting relationships ; Leadership, appreciation, and productivity ; Dialogue and appreciation : engaged employees ; Dialogue : ethical choices behind our talk.
Performers: Lecturer: Prof. Dalton Kehoe, York University
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Copies and Availability
Branch Format Location Status Call Number
Albert Campbell
Book Set Not Available - Search in Progress Not Available - Search in Progress 302.2 EFF DISC 1-4
Albion
Book Set DVDs In Library 302.2 KEH DISC 1-4
Bloor/Gladstone
Book Set Not Available - Search in Progress Not Available - Search in Progress 302.2 EFF DISC 1-4
Bridlewood
Book Set Due: 30/9/2014 On loan 302.2 EFF DISC 1-4
Burrows Hall
Book Set In Transit In Transit 302.2 KEH DISC 1-4
Cedarbrae
Book Set Due: 7/10/2014 On loan 302.2 EFF DISC 1-4
City Hall
Book Set Not Available - Search in Progress Not Available - Search in Progress 302.2 EFF DISC 1-4
Don Mills
Book Set DVDs In Library 302.2 EFF DISC 1-4
Book Set Due: 26/9/2014 On loan 302.2 KEH DISC 1-4
Fairview
Book Set Due: 8/10/2014 On loan 302.2 EFF DISC 1-4
Jane/Dundas
Book Set Returned In Library 302.2 EFF DISC 1-4
Lillian H. Smith
Book Set Due: 29/9/2014 On loan 302.2 EFF DISC 1-4
Malvern
Book Set Due: 15/9/2014 On loan 302.2 EFF DISC 1-4
North York Central Library
Book Set Soc & Rec 3rd Fl DVDs In Library 302.2 KEH DISC 1-4
Northern District
Book Set Due: 8/10/2014 On loan 302.2 EFF DISC 1-4
Book Set Due: 4/10/2014 On loan 302.2 KEH DISC 1-4
Runnymede
Book Set Not Available - Search in Progress Not Available - Search in Progress 302.2 EFF DISC 1-4
Toronto Reference Library
Book Set On Hold Shelf On Hold Shelf 302.2 KEH DISC 1-4
York Woods
Book Set Due: 1/10/2014 On loan 302.2 EFF DISC 1-4