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Feedback, Help and Customer Service

Call Us

Phone
: 416-393-7131 /
TTY
: 416-393-7030
Hours of Service
Days Hours
Monday - Thursday 9 a.m. - 8:30 p.m.
Friday 9 a.m. - 6 p.m.
Saturday 9 a.m. - 5 p.m.
Sunday 1:30 p.m. - 5 p.m. (September to June)

Email Us

Please provide your full name and library card number if you have questions about your account.

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If you would like a response to your feedback, please provide your contact information. For expected response times, see our Customer Feedback Standards & Practices.

Personal information on this form is collected under the authority of s.20 (a) and (d) of the Public Libraries Act and will be used to administer the Library's feedback service. Questions about the collection or management of personal information should be directed to the Manager, Information & Operations, 789 Yonge Street, Toronto, ON M4W 2G8, (416) 393-7184.

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Hours of Service
Days Hours
Monday - Thursday 12 noon - 8:30 p.m. EST
Friday 12 noon - 5:30 p.m. EST
Saturday 9 a.m. - 5 p.m. EST