Phone
Have a quick question?
Call Answerline: 416-393-7131, TTY: 416-393-7030.
Monday - Thursday: 9 a.m. - 8:30 p.m.
Friday: 9 a.m. - 6 p.m.
Saturday: 9 a.m. - 5 p.m.
Sunday: 1:30 p.m. - 5 p.m. (September to June)
Email
Or you can send an email: Adults & Teens | Kids (up to Grade 6). We'll get back to you in one business day.
Monday - Thursday: 9 a.m. - 8:30 p.m.
Friday: 9 a.m. - 6 p.m.
Saturday: 9 a.m. - 5 p.m.
In Person
Need more in-depth help? Talk to a librarian at your local branch.
Online
We occasionally experience technical difficulties with our online chat software and are working with the vendor to resolve the issues. Please contact us by email or phone for assistance.
We also have staff online to help you with your questions about the internet at our Virtual Reference Desk.
Monday - Thursday: 12 noon - 8:30 p.m.
Friday: 12 noon - 5:30 p.m.
Saturday: 9 a.m. - 5 p.m.
Custom Research
If you need in-depth custom research, you can contact IntelliSearch, a fee-based research service.
Phone: 416-393-7241 / Fax: 416-393-7169
Monday - Friday: 9 a.m. - 5 p.m.
Online Research Order Form
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