When is a building more than a building? The answer, of course: When it's a library.
- Christopher Hume, Toronto Star
In 2009, Toronto Public Library continued to focus on making our customers feel welcome and comfortable as soon as they step through our doors. Our branches are not just places to house books; we are committed to creating environments and experiences that encourage a love of culture and learning, and of exploration and discovery; spaces that ensure people are as comfortable coming together as they are sitting quietly apart.
Our public spaces make our neighbourhoods thrive. Last year we continued to work hard to transform our branches into accessible, 21st century community hubs. Branches opened for longer hours; books, DVDs and CDs became easier to browse; and new technology was made easier to access and use with more computers in our branches. Free wireless service was introduced in all of our 99 locations.
In 2009, we added more local programming to our branches to create innovative, dynamic and interesting branch experiences. And with each new renovation to our branches, we offer more quiet study and meeting spaces for individuals and groups to come together and collaborate. Three such renovations – Jane/Sheppard, Kennedy/Eglinton and Bloor/Gladstone – were met with much enthusiasm from the communities they serve. The feedback from customers has been overwhelmingly positive and library use is up significantly at each of these branches compared to pre-renovation numbers.