TPL Reaching People Where They Live (3:18)
Toronto Public Library has completed our Strategic Plan to guide the library over the next four years. Thank you for telling us what you need and want from your library. We are committed to making you and your community more resilient, more knowledgeable, more connected and more successful, now and into the future.
The Consultation Process and Results
More than 2,200 Toronto residents participated in our consultation process, sharing ideas about the future of library service in branches, online and in the community.
Thank you to everyone who attended a focus group, completed our survey, or sent us feedback by email.
Your input, along with our Vision, Mission and Values, has informed the strategic priorities, and helped with developing outcomes and indicators.
Learn more about the strategic plan process including our environmental scan, who we talked to and what you told us
Our Strategic Plan Research
Learn about issues of importance to Toronto residents, which informed the development of the library's services and priorities.
- Research Theme #1: Income Inequality and Poverty Reduction (PDF)
- Research Theme #2: Middle Childhood (PDF)
- Research Theme #3: Youth (PDF)
Survey of Toronto Residents
In November 2015, a survey of Torontonians was conducted by Forum Research Inc. for Toronto Public Library as part of consultation process for the library's new Strategic Plan 2016-2019.
The survey examined awareness, usage and satisfaction with TPL's services among residents 18 years of age and older, including both users and non-users. This research aimed to gather demographic data of Toronto Public Library users, infrequent users, and non-users; and measure awareness of, attitude toward, needs and satisfaction with Toronto Public Library's services. The survey included both telephone interviews and online surveys of 1,201 residents.
This is the fourth time the Library has conducted the survey, enabling comparisons over time.
- Full Survey Results - December 2015
- Survey Highlights